FAQ

Dimensions of products are standard or can be changed?

There are some typical dimensions per code, which can be adapted to your needs due to the fact that our products are produced by us. Dimensions are of the form height*length*width.

Could you create our “own” idea?

Our company, due to its long experience in production, has the capability to manufacture any any design you wish, after your idea is analyzed by our production manager. Please visit our page named “Special Creations” to view creations for other customers.

Printing or embroidery? Which one do you propose and which is the cost in each case?

Our company offers you the option not only to print but also to embroider your logo on the packaging you will select.
The choice of the one or the other method of stamping the logo depends purely on the aesthetic and the cost. The cost of embroidery depends on its volume. If you are interested in embroidering your logo, please contact us for more information. Printing is done by silk screen. Costs are analyzed below based on the product category:

- Clothing & Promotional Bags:  The printing cost of the garment and wedding dress covers & promotional bags is included on the product price, in case the minimum order quantity is covered. For smaller order, there is an extra charge for the blocking stencil +40€ and +0,15€/item for one monochrome printing.

- Hotel: The printing cost is included on the product price, in case the minimum order quantity is covered. For smaller order, there is an extra charge for the blocking stencil +40€ and +0,15€/item for one monochrome printing. 

In the premium collection & hotel handbags, in case you preder to embroider your logo, in the minimum order quantity, there is a slight extra cost which depends on the volume of the embroidery.

Are the materials you are using washed out?

All the materials from which our products are made can be washed in the washing machine in a program for sensitive clothing. The nonwoven is washed but not ironed.

What is the payment method you accept?

The usual payment method is by bank transfer to our company or cash. For logo printing orders, the company policy sets 40% of the total amount as a payment in advance after the logo is signed and the balance of the amount to be deposited on delivery.

What is the delivery method and timings you have?

Unprinted products, if available, are delivered directly to our customers. For printed orders, the delivery time is about 15-20 days. The delivery of orders in Athens is done either by us directly in your premises or by you with pick-up from our offices. In the province, deliveries are made through an agency. Finally, with regard to exports, delivery is made after consultation with the customer.